Shipping Policy
The shipping charges for various service levels depend on your shipping address. They appear in the shopping cart when you are finishing your order.
We do not ship to post office boxes. Please provide an address to which FedEx or UPS will be able to deliver.
EnvironmentalLights.com offers a very large selection of products and ships from many warehouses across the United States. We also ship to many destinations, with several service levels. Depending on what you order, you may receive shipments from more than one warehouse.
Therefore, determining the freight cost can be complicated. We attempt to charge you what it will cost us to ship the order. Sometimes, if the freight charge we show for your order is over $200, we may be able to charge a lower rate for you if we look at what you order and where you are. We would be happy to investigate shipping charges over $200 if you request it at the time of your order.
Our minimum freight charge is $9.95. This includes picking and packing, packaging, preparing a label and dealing with exceptions that may arise. These are essentially fixed charges, which is why we have the $9.95 minimum. If your small order ships from more than one warehouse, we certainly lose money on the shipping and handling in order to provide you the breadth of selection we offer.
We believe we have very competitive prices on the merchandise and freight, especially for larger quantities, since we have volume pricing explicitly stated for the merchandise, and built into our freight rates.
We choose the carrier. We use FedEx when we can and UPS when we have to. Occasionally, we have to use a different carrier. We do not ship on your FedEx, UPS or other number because it results in too many errors.
If you provide an incorrect address that results in an address correction surcharge from the shipper, you will be billed for this, so please take care to provide accurate address information to avoid cost and delay. Thank you.
Freight charges are non-refundable if EnvironmentalLights.com made no shipping error.
If you order from outside the United States, you are responsible for paying any duties or taxes owed in your country.